Partnership

Because no two companies are the same, we focus first and foremost on understanding your business and your unique needs. Your dedicated Account Manager will share your goals and work with you to build a trusted long-term partnership.

Account Management

Thinking and acting like a partner in your business, your dedicated Account Manager will design solutions tailored specifically for you; through best-in-class pricing strategies, establishing a core assortment at highly competitive prices, and executing a customised services and operations plan.

Your Account Manager…

  • Create dynamic contract product catalogue
  • Accountability for Total cost of Ownership
  • Conducting monthly status updates using insights data presented in an MI report
  • Regular account reviews and analysis against agreed key performance indicators and service levels
  • Negotiate vendor support programmes
  • Bespoke dynamic Strategic Account Planning around key objectives
  • Proactive identification of cost savings and efficiency measures tracked via a Savings Tracker
  • Customer Satisfaction Survey with agreed outcomes
  • Dedicated Account Executive support

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Vertical Expertise

Office Depot serves customers across a wide range of business sectors. Some examples of these include utilities, manufacturing, retail, healthcare, HORECA, banking and finance and the leisure sector. We design consolidated solutions based on the specific requirements of each sector and tailored to the unique needs of each company. We provide the products and services that business require, including cleaning, hygiene and catering, furniture solutions, managed print services and print management and creative services. As established experts in procurement, supply chain management and logistics, we'll create bespoke solutions to consolidate orders, reduce deliveries and minimise disruption. With dedicated account management to advise you on product assortment, cost savings and environmental practices, we'll help you simplify your business and save money.

To find out more about how Office Depot is uniquely positioned to serve your sector email us

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Customer Service

Our expert customer services team will work with your dedicated Account Manager to provide help and support and ensure total customer satisfaction.

Customer Service Support:

  • Targeted handling times for calls and emails
  • Multi touch-point call centres support our customer needs
  • 25 locations servicing European customers
  • Workforce management solution – forecast volumes and schedules our Associates in line with customer demand
  • Call and screen recording – drives improvements in quality, customer experience and process
  • Speech Analytics – interrogates recorded calls to search for complaints, product and process issues, training and quality issues
  • Customer Feedback model – gives customers a voice and provides a dynamic post contact questionnaire to quickly understand customer reaction

The institute of customer service

The Forum. Raising standards in customer operations Investors in people

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E-Commerce

We provide simple, flexible and fully customised online ordering platforms,
designed and managed by our pan-European eBusiness team specialising in electronic trading.

  • eBusiness options including a tailored web solution to meet your requirements using our website
  • Time saving functions and spend controls include customisable catalogues, shopping lists, tiered approval processes, budget controls and product switching
  • 25 locations servicing European customers
  • Variable administrative access giving greater efficiency
  • Dedicated EDI specialists with a wealth of experience in eBusiness customer integrations, from a simple static or punchout catalogue to a fully integrated round trip solution
  • Dedicated EDI specialists with a wealth of experience in eBusiness customer integrations, from a simple static or punchout catalogue to a fully integrated round trip solution
  • Working with a tried and tested ‘5 step’ implementation plan, we gather your requirements, plan, test and get you live and connected, with continuous support from a dedicated technical team

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Coming Soon from Office Depot.

SAP Hybris a leader in Digital Commerce. Customer experience is the new battleground in the digital economy. SAP Hybris has been recognized as an industry leader in digital commerce and is being used globally by many well-known brands and organizations.

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